Need help?
Frequently Asked Questions
Boutiques:
Flagship Boutique - Greenacre
124 Waterloo Rd, Greenacre NSW 2190
Lakemba Boutique
85 Haldon St, Lakemba NSW 2195
Trading Hours:
Monday - Sunday, except Thursday
9:00am - 5:30pm
Thursday:
9:00am - 8:30pm
Australia Wide
Orders over $150: FREE Express Shipping
Orders below $150: Flat rate $12 Express Shipping
International
Yes, we do ship internationally!
International flat rate: $40
We deliver with AusPost, delivery times is subject to location*
We aim to dispatch all orders within 3 working days, from the time of dispatch, time frames for delivery are:
Australia: express shipping for all nationwide orders, typically 1-3 business days
International: delivery times vary based on destination, usually 7-14 business days
For more information on delivery, visit Section 6 of our Terms and Conditions.
We offer size charts for men, women, and kids on each product page to help you find the perfect fit. Check the specific product description to see if it runs true to size or if it fits larger or smaller than usual.
We do not offer refunds on any products unless they are proven faulty. If you believe your item is faulty, please reach out to our team and lodge an enquiry at support@nouralhouda.com.au.
For exchanges, we provide a 14-day exchange policy from the date of purchase. Please note that some items are non-refundable and non-exchangeable.
We do NOT provide exchanges or refunds for the following items:
- any headwear
- sale items
- undergarments
- hygiene products (Attar)
For more information on our refunds and exchange policy, visit here.
Enquiry form which gets sent to email support@nouralhouda.com.au.