RETURNS / EXCHANGE POLICY

Please email support@nouralhouda.com.au for any enquiries regarding product delivery of faulty or damaged goods via the Contact Us page.

  Please choose carefully when purchasing the following merchandise as change of mind returns will not be provided on:

– any headwear
– sale items
– undergarments
– hygiene products (Shatafa, Hijamah cups)

 Return of faulty or damaged goods for the purpose of gaining a credit/refund is subject to evaluation depending on the condition of the goods. In order to credit you for your faulty items, we expect the purchased items to be returned in brand new condition. This includes the return of the original packaging and labels and tags still being attached to the items. Once the product has been returned and accepted, we will assess the items to ensure you are eligible for a refund, in store or online credit. When we issue the credit or refund, we will send you a further confirmation email. Due to stock availability, we may not be able to offer a direct exchange of goods; but could offer another product of the same value, for example a different color or size. At times there may be delays in crediting your credit card which are caused by the issuing bank. Please contact us if you have not received your credit within 7 days.

  If you wish to exchange your purchase, you may do so provided the goods are in their original condition, in the original packaging and proof of purchase is provided no later than 14 days from the original purchase date. All shipping costs will be additional charges at the customer’s expense. If you wish to exchange your purchase for a different size or style, please note products are subject to availability.

  Returns address: 85 Haldon Street Lakemba, NSW, 2195 Australia

  Refunds will not be issued for change of mind or wrong size selection. A store credit may also be issued in preference to a product exchange.

  Items do not come with warranty.

Product colour variances may be seen through digital communications including but not limited to lighting. Use of this website is subject to the terms and conditions set out below. These terms and conditions apply to and form part of all online purchases from Boutique Nour Al Houda Australia ® for the purchase of goods, so please take care when placing your order. Boutique Nour Al Houda Australia® will make every effort to deliver images as closely matched to products although raw materials may vary from product to product.